- Laser machine orders received will be shipped out on 3 to 5 working day. Each laser machine tested pass before shipment and proper packaging. Truck pick up would need schedule takes extra time as well.
- Parts&accessories ordered after 12pm PST will be shipped out on 2 to 3 working day. We test each parts before shipment and proper packaging.
RETURNS & REFUNDS
- All of or Laser Machines have a 100% money back guarantee minus shipping/handling and a 25% restocking fee if you return your unit in like new condition within 30 days. This applies to the Laser Machine only. Laser Machines are extremely heavy and therefore expensive to ship, thus the fees.
- Of course, if any parts damaged while in transit will be replaced immediately, free of charge.
LASER TUBES & OPTICS
- No refunds allowed. We will exchange the product within 3 days of purchase for the correct size/item. Please email us ASAP via email so we can arrange shipment of the correct item.
ALL OTHER ITEMS
- All optional accessories including water chillers, rotary attachments, etc. have a 20% restocking + shipping fee is deducted from the price of the item.
- If you have any questions about our Returns & Refund Policy please email us or call +86 18025348056 and we’d be happy to assist you.
- For a refund or exchange, most products may be returned within 30 days of original purchase date.
- Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new condition.
- Product that is returned incomplete, damaged, or with serial number missing or tampered with will not be accepted for return.
- If the product returned has any data or information stored on a memory or storage device, shall not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information or to maintain the confidentiality of any data or information still residing on the returned product.
- Refunds will be issued by same method as payment.
To return a product shipped from HL-yeah, please follow the steps listed below:
- Email us and obtain a Return Authorization Number (RA#) within 30 days of the date your order was received. A Return Authorization Number is required for all returns. Please have your order number available for reference when calling or include it in your email.
- Verify that all merchandise is in its original packaging with the UPC or barcode intact, and that all components, manuals, cables, and accessories are included.